What destinations does Pixie Dust CRM support?

Pixie Dust CRM is built for agents specializing in Disney World, Disneyland, Universal Studios, and cruise lines including Disney Cruise Line, Royal Caribbean, and Carnival.

Do my clients need to pay anything?

No. Your clients download the mobile app for free and access their trips, itineraries, messages, and documents at no cost. Only you as the agent pay the monthly subscription.

Can I import my existing client data?

Yes. Pixie Dust CRM includes a Google Sheets import tool that lets you paste a spreadsheet URL, map columns to fields, and import your clients and bookings in bulk with duplicate detection.

Is there a contract or commitment?

No contracts. Your subscription is month-to-month and you can cancel anytime from your account settings. Your 30-day free trial lets you explore everything before you're charged — no credit card required.

What platforms is the app available on?

Pixie Dust CRM is available on web, iOS (App Store), and Android (Google Play). Agents can manage their full CRM from any device.

Yes. Pixie Dust CRM is built on Google Firebase with enterprise-grade security. All data is encrypted in transit and at rest. Your client data is isolated to your account and never shared.

SMS Privacy Policy | Pixie Dust CRM

Overview

Pixie Dust CRM ("we," "us," or "our") provides SMS messaging services to facilitate communication between travel advisors and their clients. This SMS Privacy Policy describes how we collect, use, and protect information related to SMS communications sent through our platform, and explains your rights regarding SMS messaging.

How You Opt In to SMS Messages

SMS opt-in is completely voluntary. You are never required to opt in to receive SMS messages to use the Pixie Dust CRM client app or to receive travel agent services. You opt in to receive SMS messages in one of the following ways:

In-app opt-in prompt: When you first log in to the Pixie Dust CRM client app and your travel advisor has SMS messaging enabled, you will be shown an opt-in dialog titled "Stay Updated via Text." This dialog explains the types of messages you will receive, displays our SMS disclosure, and provides a link to this SMS Privacy Policy. You can choose "Yes, Send Me Texts" to opt in or "No Thanks" to decline. If you decline, the dialog will not be shown again and you will not receive SMS messages.
Settings toggle: At any time, you can visit the Settings screen in the Pixie Dust CRM client app to toggle SMS notifications on or off. Enabling SMS in Settings constitutes opt-in; disabling it constitutes opt-out.

When you opt in, we record your consent with a timestamp. No SMS messages will be sent to you until you have explicitly opted in through one of the methods described above.

In-App SMS Consent Experience

The following screenshots show the complete SMS consent flow as displayed to clients in the app:

Client Settings screen showing SMS Notifications section with Receive Text Messages toggle and SMS Privacy Policy link — Client Settings — SMS opt-in/opt-out toggle

Consent Disclosure

By opting in to receive SMS messages through the Pixie Dust CRM client app, you consent to receive text messages from your travel advisor via our platform. You understand and agree that:

Opting in is completely voluntary and is not a condition of purchasing any goods or services.
Message and data rates may apply depending on your mobile carrier and plan.
Message frequency varies based on your trip activity and communication with your travel advisor.
You may opt out at any time by replying STOP or toggling off SMS in your app Settings.
You may text HELP to any message for assistance, or contact us at jeff@pixiedustcrm.dev.

What Information We Collect

When you opt in to receive SMS messages, we collect and store:

Your phone number
Your opt-in status and the date and time you opted in
Message content and delivery status
Your opt-out date and time, if applicable

Types of Messages

You may receive the following types of transactional SMS messages from your travel advisor through Pixie Dust CRM:

Payment reminders and payment confirmations
Appointment and booking confirmations
Trip updates and important date reminders (e.g., final payment due dates, dining reservation windows)
Direct responses to your inquiries

We do not send marketing, promotional, or advertising SMS messages. All messages sent through our platform are transactional and directly related to your travel bookings and the services provided by your travel advisor.

Message Frequency

Message frequency varies based on your trip activity and communication with your travel advisor. You will only receive messages relevant to your bookings and travel plans. Typical frequency ranges from 1 to 10 messages per month, depending on your upcoming trips and booking activity. You will never receive more messages than necessary for legitimate transactional communication.

How to Opt Out

You can opt out of SMS messages at any time using any of the following methods:

Reply STOP: Reply STOP to any SMS message you receive from us. You will receive a single confirmation message and no further SMS messages will be sent.
App Settings: Open the Pixie Dust CRM client app, go to Settings, and toggle off SMS notifications.
Contact us: Email jeff@pixiedustcrm.dev and request to be removed from SMS communications.

After opting out, you will receive one final confirmation message acknowledging your opt-out. You will not receive any further SMS messages unless you explicitly opt in again. Opting out of SMS will not affect your ability to use the Pixie Dust CRM client app, receive email communications, or receive services from your travel advisor.

Getting Help

For help with SMS messaging, reply HELP to any SMS message you receive from us. You can also contact our support team at jeff@pixiedustcrm.dev. Our support team is available Monday through Friday, 9:00 AM to 6:00 PM Eastern Time.

Costs and Carrier Rates

Pixie Dust CRM does not charge you for receiving SMS messages. However, standard message and data rates from your mobile carrier may apply. Contact your carrier for details about your messaging plan and any associated costs.

Data Sharing

We do not sell, rent, or share your phone number or SMS opt-in data with third parties for marketing or promotional purposes.

Your phone number is used exclusively to deliver transactional messages from your travel advisor through our platform. SMS opt-in data and consent status are not shared with any third parties for their own marketing purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We use Twilio as our SMS delivery provider. Twilio processes your phone number and message content solely to deliver messages on our behalf and is bound by their own privacy policy. No other third parties have access to your SMS opt-in data, phone number, or message content.

Data Retention

SMS message logs, opt-in records, and opt-out records are retained for record-keeping and compliance purposes for as long as your account remains active. If you delete your account, all associated SMS data — including your phone number, opt-in records, and message history — will be permanently removed within 30 days.

Supported Carriers

SMS messaging is supported on all major U.S. mobile carriers, including AT&T, Verizon, T-Mobile, Sprint, and others. Carrier coverage and delivery are subject to your carrier's network availability. We cannot guarantee delivery on all carriers or in all locations.

General Privacy Policy

This SMS Privacy Policy is part of our general Privacy Policy. Please review our full Privacy Policy for complete details on how we collect, use, and protect your personal information across all aspects of the Pixie Dust CRM platform.

Contact Us

For questions about this SMS Privacy Policy or our SMS practices, contact us at:

Email: jeff@pixiedustcrm.dev
Website: pixiedustcrm.dev
SMS Help: Reply HELP to any message