Disney dining

The 6am scramble, on both screens.

Sixty days out the dining window opens and the good tables are gone in minutes. Pixie Dust CRM moves the deciding to before then: your client ranks what they want in their own app, and it reaches you already sorted — on your phone or at your desk, whichever one you happen to be holding at 5:58am.

Nothing books itself. They ask; you book. But you stop deciding at 6am and start working a list.

01

Their side

They tell you what they want.

Not a text at 11pm. Not a comment buried in a Facebook thread. The restaurant, the night, the party size — typed into their own trip app while they are actually thinking about it, and attached to the booking it belongs to.

The client trip app showing a Dining you'd like card with Cinderella's Royal Table on Mon Sep 14 and Chef Mickey's on Tue Sep 15, each with a party of 4
On the phone. Cinderella's Royal Table, Monday. Chef Mickey's, Tuesday. Party of four.
The client dining page on the web showing requests for Topolino's Terrace and Space 220 with dates, times and party sizes, above a Send to advisor button
Same card on the web, ending in the only button that matters: Send to advisor.Scroll the panel sideways to read it.
02

Their side

They rank them, so you don't have to guess.

Everyone says they want Cinderella's Royal Table. Fewer will say what they'd take instead at 6:02am when it's gone. Three tiers settles that in advance — and the allergy and the anniversary get written down by the people who actually know them.

The client app's restaurant wishlist split into Top picks, Backups and Nice to have tiers
Top picks, Backups, Nice to have.
The client wishlist on the web with Top picks, Backups and Nice to have tiers and a note reading peanut allergy for our youngest and we're celebrating our 10th anniversary
The same three tiers on the web, with the note they wrote themselves: a peanut allergy, and a 10th anniversary.Scroll the panel sideways to read it.
03

Your side

It arrives already sorted.

You don't re-key it, chase it, or scroll a thread looking for the party size. Their ranking is your worklist, and the dining notes travel with it — so the tree-nut allergy is on the screen while you are on hold, not in a message you'll remember to check afterwards.

The agent app showing the Harper family's dining wishlist ranked into tiers with the party sizes beside each restaurant
The agent app, in the queue at school pickup.
Pixie Dust CRM's Planning tab on the web showing a client wishlist sorted into Must-do, Would love and If there's room, with the dining notes attached
The Planning tab at your desk, the night before the window opens.Scroll the panel sideways to read it.
04

Afterwards

And then the confirmation numbers land.

What you got, what you're still chasing, and what is sitting on a waitlist — across every active trip, not one client at a time. Requested and waitlisted are first-class states here, because half of ADR work is the tables you haven't got yet.

The client trip app showing booked reservations with confirmed status, dates, party sizes and confirmation numbers
They watch it come true, without asking you whether it went through.
Pixie Dust CRM's dining board showing nine reservations grouped by date across two families — four confirmed with confirmation numbers, three requested and two waitlisted
Nine reservations, two families, one board. Four confirmed, three requested, two waitlisted.Scroll the panel sideways to read it.

What it does not do

Nothing here books a table.

There is no bot racing Disney's reservation system on your behalf, and we are not going to pretend otherwise. Your client asks; you book it in My Disney Experience like you always have. What changes is that the asking, the ranking, the allergy and the confirmation number all live in one place instead of five.

Cancelling works the same way. A client tapping Ask advisor to cancel does not cancel anything — it tells you, and the app says so plainly, including the part about Disney's per-guest fee inside one day.

The client app showing an Ask advisor to cancel dialog reading: your advisor will follow up with you to cancel Cinderella's Royal Table in MDX
“Your advisor will follow up with you to cancel Cinderella's Royal Table in MDX.”
The client's booked reservations on the web with confirmed and waitlist states, each offering Ask advisor to cancel, above a notice about My Disney Experience cancellation deadlines
The same warning on the web, in the product rather than the marketing.Scroll the panel sideways to read it.

In the box

Dining is a feature here, not a custom field.

A generic CRM gives you a notes box and wishes you luck. This one already knows what an ADR window is.

How agents actually run ADR day
  • Tiered ADR wishlists your clients rank themselves
  • Dining notes for allergies, dietary needs and celebrations
  • Confirmation numbers, party sizes and status per reservation
  • Requested and waitlist states, not just confirmed
  • Reservations grouped by date across every active trip
  • Everything visible on iPhone, Android and the web

Try it before the next window opens.

Thirty days, every feature, no credit card. Your clients get the trip app free, on iPhone, Android and the web.